Right of Withdrawal

We have a 7-day return policy, meaning you have 7 days from receipt of your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To initiate a return, you can contact us at hello@sparklingrocco.com kontactivate. Please note that returns must be sent to the following address:

3000watt GmbH Böttcherstr. 7, D-33609 Bielefeld

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Please note that shipping of your goods may take longer than expected if your country of residence is not Italy.

You can reach out to us at any time regarding returns at hello@sparklingrocco.com kontcontact us.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns of discounted items or gift cards.

Exchange

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

3-day right of withdrawal in the European Union
Notwithstanding the foregoing, for goods shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As described above, your item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you as soon as we have received and inspected your return to let you know whether the refund has been approved or not. If it is approved, the amount will be automatically refunded to you within 14 business days via your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since the approval of your return, please contact us at hello@sparklingrocco.com